Frequently Asked Questions
Below you will find an overview of the most frequently asked questions on the topics of ordering, shipping, payment, and returns in the Mercedes-Benz Classic Store. If you have any further questions or suggestions, we look forward to your email. We are happy to assist you!Ordering
How can I see if my desired item is available?
A green box above the product quantity indicates immediate availability. If you cannot find an item in our Classic Store, it may be out of stock. In such cases, please contact our customer service.How does the ordering process work?
Select your desired product from our wide range. Add the product to your shopping cart. You will then be guided through our ordering process. Enter your address, review your order for completeness, and choose your preferred payment method. After completion, you will receive an order confirmation via email.Can I also order by phone?
Unfortunately, we cannot accept orders by phone or email. We therefore ask you to place your desired items exclusively through the ordering process in the Mercedes-Benz Classic Store.How secure is my personal data?
The Mercedes-Benz Classic Store uses digital security systems that protect the website from unauthorized access and transmit personal data exclusively in encrypted form. For more details, please refer to our Privacy Policy.Payment
What payment options do I have in the Mercedes-Benz Classic Store?
In our Mercedes-Benz Classic Store, you have the following payment options: credit card (VISA, Mastercard, and AMEX) as well as Klarna.Shipping
Can I track the status of my order?
Once you have successfully completed the order process, you will receive a confirmation email with your order summary. You can track your package using the DHL tracking number provided in the email.What are the shipping costs?
Your order will be delivered by our reliable partner DHL. For orders over €50.00, shipping is free; otherwise, a shipping fee of €4.95 per package applies. The shipping costs for your order will be displayed in the shopping cart and in the order confirmation email.How long does it take to deliver my product?
The delivery time is usually 2-5 business days from the receipt of your order.Returns
How can I return an item?
You can return items to us free of charge within 14 days. Request the return via our Return form. Our support team will provide you with a label for justified returns. Drop off the package at a post office of your choice. For more details, please refer to our cancellation policy.What warranty do I get on the offered products?
We provide a 24-month warranty on all products. In case of damage, please contact our customer support with your order number and purchase date.Other
Who can I contact for further questions?
If you have questions about your online order, suggestions, or requests, please contact our support team via email at classic-store@mercedes-benz.com.