Revocation instructions / Right of Withdrawal

If the customer is a consumer, he has, if the order is not made by letter, a right of withdrawal according to the following conditions:
You may withdraw from the contract within fourteen days, without having to state reasons for this decision. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
In order to exercise your withdrawal rights, you will have to inform us 

EVO Eitel & Volland GmbH
Max-Planck-Str. 25
70736 Fellbach – Deutschland
Phone: +49-711-2529416-20
Telefax: +49-711-2529416-29
E-Mail: collection@evogmbh.com

by means of an unambiguous declaration (e.g. a letter sent by post, telefax or email) of your decision to withdraw from this contract. You may use the enclosed revocation-form, but this is not mandatory. In order to meet the deadline, it will be sufficient for you to dispatch the notification informing us that you are exercising your right of withdrawal prior to expiry of the deadline.

Consequences of revocation

If you withdraw from the contract, we have to reimburse you for all payments which we have received from you, including delivery costs (with the exception of additional costs incurred because you chose a delivery method other than the cheapest standard delivery method offered by us), without undue delay and no later than within fourteen days from the day on which we receive your notification informing us of your withdrawal from the contract. For this reimbursement, we shall use the payment method which you used in the original transaction, except if expressly agreed otherwise; we shall never charge fees for such reimbursement. The Seller can hold the repayment as long as hold back until the consumer has proved their dispatch. In case of sending the items we will remit the regular sending costs without the additional costs.

Exclusion of revocation: 
The right to revocation does not apply for distant-selling agreements 

• for the delivery of audio and video recordings or software inasmuch as the delivered data carriers have been unsealed by the consumer or 
• for the delivery of newspapers, magazines and pictorials or 
• for goods, which have been produced for the customer specially and individually and 
• in other cases in accordance with section §312 g sub-section 2 BGB.

Special information for the purchase of digital content (not supplied on a physical data carrier) 

Your withdrawal rights regarding the contractual digital content shall end (§ 356 sub-section 5 BGB) prematurely when we have started to perform the contract, provided that you have given your expressed consent for us to start performance of the contract prior to the end of the withdrawal period, and that you have confirmed knowledge of the fact that you will lose your withdrawal rights upon commencement of performance.
End of the revocation instruction

Download Revocation instructions / Right of Withdrawal